52.MR.KPI - WFP Investigations Achievements

C2629.MR42.K52 - INVESTIGATIONS ACHIEVEMENTS

KPI NAME

Achievement level of target duration by investigative step

NEW OR EXISTING KPI

New single KPI based on existing KPIs

INDICATOR CODE

C2629.MR42.K52

RESPONSIBLE DIVISION

OIGI

MR OUTPUT

4.2. Audit, investigation and evaluation

PURPOSE

The purpose of this KPI is to measure the extent to which investigation process phases are completed within the target timeframes set by policy. Specifically, it tracks the weighted proportion of cases in the period under consideration as follows:

- Cases Closed after preliminary assessment within the target timeframe, and

- Cases Concluded after full investigation within the target timeframe

CALCULATION FORMULA

Result KPI  = [ ( Allegations within 90 days / Total allegations assessed X 100 ) + (Investigations within 260 days / Total investigations concluded X 100 ) ] / 2

CALCULATION STEPS

1. Extract Case Data:

Retrieve from the OIGI Case Management System (CMS) all cases closed in the period under consideration, disaggregated into:

• Allegations concluded at the assessment stage.

• Investigations concluded after investigation.

2. Identify Cases Completed Within Target Timeframes

For each investigative step, determine:

• Number of allegations with an assessment completed within 90 working days of case receipt.

• Number of investigations concluded within 260 working days of the date of predication.

3. Calculate Step Level Percentages

Compute:

• Percentage of allegations completed within 90 days =

(Allegations within target / Total allegations assessed) X 100

• Percentage of full investigations completed within 260 days =

(Investigations within target / Total investigations concluded) X 100

4. Validate Data Integrity:

Confirm that duplicate cases are removed, each case is counted only once per investigative step, and that time calculations follow working day requirements

5. Compute the Step Level Results:

Ensure the two percentages are correctly calculated and recorded for the reporting period.

6. Apply the Formula

DATA SOURCE

Data is available from WFP OIGI Case Management System

DATA COLLECTION METHOD

Data is collected  by downloading from the WFP OIGI Case Management System

AUTOMATION

Automated

BASELINE VALUE

72%

ASSUMPTIONS

Resource level for the investigation function remains stable and the number of cases received (i.e. complaints/allegations) does not vary

LIMITATIONS

OIGI cannot control or influence the evolution of the number of complaints/allegations that it receives and is the primary driver for the workload; further, the capacity to handle cases and investigation is related to the resources assigned to OIG/OIGI as part of the budget

REVIEW FREQUENCY

Annual

QCPR INDICATOR

No

UN COMMON/ COMPLEMENTARY INDICATOR

No

IS THE KPI A UN COMMON OR COMPLEMENTARY INDICATOR

N/A

CONTRIBUTING AGENCIES

N/A

Note: KPIs for the investigation function are currently under discussion in UN-RIS (United Nations Representatives of Investigation Services)

POINT OF CONTACT

wfp.performanceplanning@wfp.org