22.MR.KPI - WFP Delivery within Target Time

C2629.MR23.K22 - SUPPLY CHAIN DELIVERY WITHIN TARGET TIME

KPI NAME

Percentage of supply chain and delivery support delivered within the target lead time

NEW OR EXISTING KPI

New KPI

INDICATOR CODE

C2629.MR23.K22

RESPONSIBLE DIVISION

SCD

MR OUTPUT

2.3. Supply chain services

PURPOSE

The purpose of this KPI is to measure the timeliness of supply chain and delivery services in fulfilling requests, reflecting both operational efficiency and responsiveness

It serves as a direct indicator of Supply Chain and Delivery Division (SCD) ability to meet service-level expectations and supports uninterrupted programme delivery

The KPI captures the critical dimension of timely delivery, which is essential for WFP’s agility and reliability in humanitarian response

By tracking fulfilment against agreed lead times, this KPI supports accountability, improves service planning, and contributes to stronger operational coordination with country offices and partners

CALCULATION FORMULA

Result KPI =

Where:

· SRᵢ = Service Result for service i (expressed as percentage)

· Wᵢ = Assigned weight for service I, based on the relative size of the service within the overall SCD portfolio

· n = Number of services

· All weights must sum to 1:

· “Service” refers to a contributing operational function within SCD

CALCULATION STEPS

1. Collect Service-level Results: Each service reports its KPI performance (SRᵢ) as a percentage            

2. Determine Service Weight: Assign a weight (Wᵢ) to each service based on its relative size within the overall SCD portfolio            

3. Calculate Weighted Contribution: Multiply each service result by its assigned weight    

4. Apply the formula            

DATA SOURCE

The data is sourced from a combination of system-generated records and performance reports managed by contributing services within SCD, including, but not limited to, procurement, logistics, shipping and aviation

DATA COLLECTION METHOD

The data is collected from individual service results reported by contributing services within SCD

AUTOMATION

N/A

BASELINE VALUE

N/A

ASSUMPTIONS

• The data reported by each service is expected to be consistent; accurate and comparable, enabling aggregation at the divisional level

• The underlying business processes are expected to remain stable throughout the reporting period, ensuring continuity in data generation and performance measurement

LIMITATIONS

Lead-time performance may be affected by external bottlenecks impacting contributing services, including supplier delays, security conditions, and access limitations

REVIEW FREQUENCY

Annual

QCPR INDICATOR

True

OTHER UN COMMON/ COMPLEMENTARY INDICATOR

False

IS THE KPI A UN COMMON OR COMPLEMENTARY INDICATOR

N/A

CONTRIBUTING AGENCIES

N/A

POINT OF CONTACT

wfp.performanceplanning@wfp.org