23.MR.KPI - WFP Delivery in line with Quality Standards

C2629.MR23.K23 - SUPPLY CHAIN DELIVERY IN LINE WITH QUALITY STANDARS

KPI NAME

Percentage of Supply Chain and Delivery support delivered in line with quality/assurance standards

NEW OR EXISTING KPI

New KPI

INDICATOR CODE

C2629.MR23.K23

RESPONSIBLE DIVISION

SCD

MR OUTPUT

2.3. Supply chain services

PURPOSE

The purpose of this KPI is to measure how effectively Supply Chain and Delivery (SCD) services meet SCD established quality and assurance standards, ensuring reliability and consistency across operations. By tracking performance against agreed lead times, quality standards, it provides evidence to guide service improvements and strengthen accountability. It also helps assess progress toward MR Output 2.3 by providing measurement of compliance with defined quality and assurance standards

CALCULATION FORMULA

CALCULATION STEPS

1. Collect Service-level Results: Each service reports its KPI performance (SRᵢ) as a percentage            

2. Determine Service Weight: Assign a weight (Wᵢ) to each service based on its relative size within the overall SCD portfolio            

3. Calculate Weighted Contribution: Multiply each service result by its assigned weight    

4. Apply the formula  

DATA SOURCE

The data for is sourced from a combination of system-generated records and performance reports  managed by contributing services within SCD, including, but not limited to, procurement, logistics, shipping and aviation

DATA COLLECTION METHOD

The data is collected from individual service results reported by contributing services within SCD

AUTOMATION

N/A

BASELINE VALUE

N/A

ASSUMPTIONS

The data reported by each unit is expected to be both accurate and comparable across services, enabling meaningful aggregation at the divisional level

The underlying business processes are expected to remain stable throughout the reporting period, ensuring continuity in data generation and performance measurement

LIMITATIONS

Results may be affected by variations in data quality, differences in how quality/assurance standards are applied across service lines, and external operational factors such as access constraints, environmental conditions, or partner-related delays. In addition, differences in service complexity and context may influence comparability across services

REVIEW FREQUENCY

Annual

QCPR INDICATOR

True

UN COMMON/ COMPLEMENTARY INDICATOR

False

IS THE KPI A UN COMMON OR COMPLEMENTARY INDICATOR

N/A

CONTRIBUTING AGENCIES

N/A

POINT OF CONTACT

wfp.performanceplanning@wfp.org