T.23 Percentage of retailers with overall good performance score

T.23 Percentage of retailers with overall good performance score

VERSION

V1.0 - 2026.03 — NEW

N.B: This indicator is an update to a previous indicator (formerly known in CRF 2022-2025 as C.24. Percentage of Retailers with Overall Good Performance Score).

INDICATOR CODE

T.23

TECHNICAL OWNER

SCDD

INDICATOR TYPE

Country Level Output Indicator

INDICATOR CLASSIFICATION

Complementary

INDICATOR SCOPE

Generic

APPLICABILITY

The selection of this indicator is recommended against the following sub-activities in CSPs logframes that involve voucher-based transfers interventions under which WFP has contracted retailers. Selection of the below sub-activities will NOT trigger in COMET the mandatory selection of this indicator:

1. General distribution (GD)

2. Prevention of micronutrient deficiencies (PMD)

3. Prevention of stunting (STUN)

4. Prevention of acute malnutrition (PREV)

5. Management of moderate acute malnutrition/undernutrition (MAM)

6. Treatment of severe acute malnutrition (SAM)

7. HIV care & treatment (HIV/TB_C&T)

8. School meals programme on site (SF_ONS)

9. School meals programme take home incentives (SF_THI)

10. Food assistance for assets (FFA)

11. Food assistance for training (FFT)

As one retailer could be contracted for multiple activities, Country Offices (COs) are advised to select this indicator once only under the main activity that the CO is implementing (the activity with the highest number of beneficiaries).

UNIT OF MEASUREMENT & ANALYSIS

Percentage

DEFINITION

This indicator measures the percentage of contracted retailers surveyed who have an overall good performance score, which is an overall Retail Performance Monitoring & Evaluation (RPME) scores are above 70%, namely, whose scores fall into the category ‘Good’ or ‘Very Good’.

Below are some important terminologies that are related to the indicator:

Retailer: A retailer is a business, selling commercial goods and/or services to the public. The term “retailer” is used by WFP to broadly represent any actor in a market (e.g. umbrella term for wholesaler, trader, retailer, caterer or other) that can be contracted by WFP for the redemption of vouchers in exchange of goods or services to people assisted by WFP.

CBT Glossary | WFPgo.

Active Retailers: Retailers that are considered active are those who have a contractual agreement with WFP and are actively providing assistance to WFP beneficiaries.

RPME Score: The overall Retailer Performance Monitoring Evaluation score. In practice, the RPME method provides a systematic way of reviewing retailers’ overall performance throughout the contract period. It aims to verify and track how well and how consistently the retailer meets the agreed-upon contractual obligations and successfully delivers the expected services. The approach relies upon a semi-standardized survey and methodology to consistently evaluate retailers. This includes corporate performance evaluation criteria (mandatory and optional), while it also enables the inclusion of the country and context-specific questions.

RATIONALE

This indicator will allow for using RPME approach, not only to ensure that our beneficiaries have access to quality, nutritious, and affordable food that is available continuously, but also to empower local retailers and markets. The incremental business generated through WFP's programmes is significant, which means that we have the opportunity to make a real difference in the lives of these retailers and the communities they serve. By measuring their performance against the components of the customer's value equation, we can identify inefficiencies, trends, best practices, and areas for improvement. With this knowledge, we can work together to strengthen retail capacity and ensure that everyone involved in the supply chain is delivering the best possible customer experience.

DATA SOURCE

Data will be collected by the Retailer Performance Monitoring Evaluation (RPME) survey. The analysed data will be available in DataBridges and displayed in the retail Contract Management System (link).

Data collection tool: The full RMPE survey can be found at this link: RMPE Guidance.

INDICATOR CALCULATION FOR REPORTING

This This indicator aims to determine the percentage of retailers surveyed at a specific round and scored over 70% and can be calculated through the below formula:

The overall performance score is the consolidation of the sections scores as a weighted average, namely price (30%), assortment (20%), food quality (20%), service (15%), and compliance (15%).

Cut-off thresholds are applied to the RPME to classify retailers into four groups: ‘Unsatisfactory’, ‘Needs Improvement’, ‘Good’ or ‘Very Good’:

DATA ENTRY AND DISAGGREGATION IN CORPORATE SYSTEMS

This output indicator consists of one detailed indicator. Country Offices (COs) should select this detailed indicator:

• T.23.1 Percentage of retailers with overall good performance score

In addition to this, each detailed indicator can be entered in COMET by:

• Geographical location

• Sub-activity

Actuals are reported in the COMET system through the completion report/s, under the section for actual data (implementation module).

PLANNED FIGURES

The planned value of this indicator is based on the value calculated from the first Retailer Performance Monitoring Evaluation (RPME) data collection.

Planned values of the reporting year are set annually against the detailed indicator, along with other years of the CSP/ICSP. These values should be planned in the COMET Other Output Plan (OOP) and must be established during the first quarter of the first year of CSP/ICSP implementation. Additionally, planned values are captured in the partnerships and agreements in COMET system, with a focus on reporting year.

For subsequent years of the CSP/ICSP, targets may either be marked as ‘no data’ or, if initially planned, should be reviewed and updated during the first quarter of the current reporting year.

FREQUENCY OF DATA COLLECTION

The indicator actual values of this indicator are collected and reported in COMET completion reports.

The recommended frequency of shop data collection and reporting of this indicator is at least quarterly, as this indicator is using data collected during the Retailer Performance Monitoring Evaluation (RPME). The data then expected to be reported every quarter once the RPME survey is conducted.

INTERPRETATION

A higher percentage indicates that a larger proportion of the retailers have achieved a score above the acceptable level, implying that the overall performance of the retailers is good or very good.

On the other hand, a lower percentage means that the performance of the retailers is not up to the desired standard. In such cases, it is necessary to work closely with the retailers to identify the gaps in their performance and to implement measures to improve their performance. Therefore, a lower percentage number may indicate that more attention is needed to improve the performance of the contracted retailers.

REPORTING EXAMPLE(S)

In 2022, among the 172 contracted evaluated shops, 131 shops (76%) met the threshold of good performance under the RPME score. Further analysis of the RPME score sections showed that this was largely due to 28% of shops scoring ‘'Needs Improvement’ or ‘Unsatisfactory’ in Assortment, and 47.3% in Price.

INDICATORS COLLECTED & ANALYSED AT THE SAME TIME

The following output indicators may be reported along with this indicator:

• 87. Percentage of essential need items available to beneficiaries in the targeted markets where WFP operates

• 88. Percentage increase in purchasing power of WFP voucher beneficiaries

VISUALIZATION

This indicator can be visualized as a time series to track the evolvement of retailer’s performance over time.

Example from the retail Contract Management System (link):

LIMITATIONS

The overall score alone does not reflect what aspect that the retailers need to improve most, or which retailers do not meet the threshold. However, it is advisable for staff to evaluate the individual components of the score where/when feasible and to see if retailers are scoring low/high on particular areas of the RPME score in order to take corrective action.

FURTHER INFORMATION

Retailer Performance Monitoring & Evaluation Guidance (Link)

Other Outputs Package (pending review)