3.H Percentage of organizations satisfied with the frequency and coverage of UNHAS flights | |
VERSION | V1.0 - 2026.04 - NEW |
INDICATOR CODE | 3.H |
TECHNICAL OWNER | SCD-A |
INDICATOR TYPE | Corporate Level Outcome Indicator Strategic Outcome: 3. Enabled government and partner programmes |
UNIT OF MEASUREMENT & ANALYSIS | Percentage of organizations satisfied |
INDICATOR DEFINITION | This indicator measures the satisfaction rate of organizations who have used UNHAS services administered by WFP during the reporting period, specifically their satisfaction with: the destinations served by UNHAS, or the ‘coverage’; and, the number of flights available to reach those destinations, or the ‘frequency’. |
MANDATORY COUNTRY-LEVEL INDICATORS & INCLUSION CRITERIA FOR APR AGGREGATION | Mandatory Country level Indicator(s) composing the corporate indicator: Inclusion criteria for Mandatory Country Level Indicator(s): The mandatory country level indicator is included in the aggregation of the corporate indicator under SO.3 only if all the following conditions are met:
Only CO-level indicators meeting all criteria above are eligible for aggregation. |
CALCULATION & AGGREGATION | This indicator is calculated as an average of the country-level results which are derived for each country, where UNHAS operation is formally established. The indicator for each country is calculated as follows:
The numerator is the count of all user organizations who have provided “Very satisfied” or “Satisfied” responses to the UNHAS access provision survey questions covering (1) destinations served, and (2) flight frequencies provided. The denominator counts all user organizations who have responded to the UNHAS access provision survey questions covering (1) destinations served, and (2) flight frequencies provided. The surveys are conducted annually (at the end of the year) in each country where UNHAS operation is formally established. The survey is conducted among managers of user organizations which used UNHAS services in the reporting period. Only one response per organization shall be done and considered. |
DISAGGREGATION FOR REPORTING IN APR | N/A |
BASELINE | This is a new indicator. No data is available for previous years. The set baseline is 85% (based on the closest indicator previously available). |
LIMITATIONS | N/A |
3.H Percentage of organizations satisfied with the frequency and coverage of UNHAS flights
- Published on Sep 8, 2026
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