100. Percentage of organizations reporting that they are satisfied with the frequency and coverage of UNHAS flights | |
VERSION | V1.0 - 2026.03 — NEW |
INDICATOR CODE | 100 |
TECHNICAL OWNER | SCDA |
INDICATOR TYPE | Country Level Outcome Indicator |
INDICATOR CLASSIFICATION | Mandatory |
INDICATOR SCOPE | Programme specific |
APPLICABILITY | The selection of this indicator is mandatory against the following sub-activities in CSPs logframes. Selection of the below sub-activities will trigger in COMET the mandatory selection of this indicator: |
UNIT OF MEASUREMENT & ANALYSIS | Percentage of organizations |
DEFINITION | This indicator measures the satisfaction rate of organizations that have used UNHAS service provided by WFP during the reporting period, specifically their satisfaction with: the destinations served by UNHAS (coverage); and the number of flights available to reach those destinations (frequency). |
RATIONALE | UNHAS, managed by WFP, provides safe, efficient, and effective air transport services for humanitarian and development actors, facilitating the implementation of humanitarian operations and ensuring access to affected populations in hard-to-reach areas. The user satisfaction rate is intended to assess the quality of aviation services provided by WFP to its partners. Data is collected by each active operation. This indicator demonstrates the extent to which UNHAS meets the needs of humanitarian and development actors for access to remote locations by air. It allows assessment of service adequacy in terms of destinations served (coverage) and flight availability (frequency). |
DATA COLLECTION TOOL | User satisfaction survey (Based on defined Provision of Access Satisfaction Survey methodology). |
SAMPLING REQUIREMENTS | The survey is conducted among managers of organizations that have used UNHAS services during the reporting period. Only one response per organization shall be submitted and considered. |
INDICATOR CALCULATION FOR REPORTING | The indicator is calculated for each country, where UNHAS operation is formally established as follows:
Numerator is the number user organizations that responded “Very satisfied” or “Satisfied” to the UNHAS access provision survey questions on (1) destinations served, and (2) flight frequencies provided. Denominator is the total number of user organizations that responded to these survey questions. |
DATA ENTRY AND DISAGGREGATION IN CORPORATE SYSTEMS | Values are recorded in the logframe. Each value has a reporting combination which is created based on:
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BASELINE | The baseline is set once per CSP. The first value collected will serve as the baseline, in this case, please use the no data function and its sub-function “not applicable” for the follow-up value and the first reporting year. Subsequent values will serve as follow-up. |
TARGET SETTING | Annual targets: The minimum recommended target is 85% as the country target corresponds to the established corporate target. End of CSP target: Not applicable; the value is a benchmark, not cumulative. |
FREQUENCY OF DATA COLLECTION | The surveys are conducted annually, at the end of the calendar year (November-December). |
INTERPRETATION | If user satisfaction falls below the target, or having negative trend, this may indicate that services do not fully meet user needs, either in terms of coverage or frequency, or that there are issues in service delivery. This should trigger further analysis and, where necessary, corrective actions. |
REPORTING EXAMPLE(S) | In 2025, 94% of UNHAS Afghanistan user agencies were satisfied with the frequency and coverage of UNHAS flights. |
INDICATORS COLLECTED & ANALYSED AT THE SAME TIME | The following indicators may be reported and analysed along with this indicator:
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COMPLEMENTARY QUALITATIVE RESEARCH | Additional consultations with user agencies through user group meetings, steering committees, and bilateral discussions. |
DECISIONS DATA CAN INFORM | Adjustment of the UNHAS weekly flight schedule. |
VISUALIZATION | N/A |
LIMITATIONS | Low response rates from user organizations may affect the reliability of results. |
FURTHER INFORMATION | For more information or support, please contact WFP Aviation Service HQ at wfp.aviationqau@wfp.org. |
100. Percentage of organizations reporting that they are satisfied with the frequency and coverage of UNHAS flights
- Published on Apr 20, 2026
- 2 minute(s) read
