14.MR.KPI - WFP Emergency Interventions and Surge Capacity

C2629.MR21.K14 - Timely support to Surge Emergency Requests

KPI NAME

Percentage of critical emergency surge requests filled against the total surge needs identified

NEW OR EXISTING KPI

Update of an existing KPI

INDICATOR CODE

C2629.MR21.K14

RESPONSIBLE DIVISION

Staffing Coordination and Capacity Service (POS)

MR OUTPUT

2.2. Programme operations support

PURPOSE

The purpose of this KPI is to measure the percentage of critical emergency surge requests filled against total identified needs, indicating WFP’s ability to respond rapidly and effectively during emergencies. It covers temporary staffing solutions (internal deployments or external consultants, remote or in-person) aimed at urgent operational gaps. By focusing on surge-specific requests, it reflects WFP’s capacity to mobilise resources quickly and maintain continuity of critical operations

CALCULATION FORMULA

Result KPI = (∑ of surge requests filled/∑ of surge requests completed) X100

CALCULATION STEPS

1. Identify Surge Requests Completed:

   Count all surge requests that have either been filled or considered unmet. Exclude open requests that are still under processing

2. Count Surge Requests Filled:

   Total the number of surge requests where the selected candidate has been: Released for deployment, or Cleared for travel. It excludes requests that were cancelled or put on hold

3. Apply the Formula

DATA SOURCE

Data is available from WFP Workday and the Global Surge Capacity Coordination Service tracking sheets

DATA COLLECTION METHOD

Data is collected from the the Workday Surge Platform or manually as needed

AUTOMATION

Partially automated

BASELINE VALUE

80%

ASSUMPTIONS

• Centralised processing: All critical surge requests are recorded and managed through the official HR corporate tool by the requesting office.

• Status updates: When a candidate is not identified, the requesting office updates the request (e.g., revises requirements) rather than cancelling or leaving it on hold.

• Scope and fulfilment: Request is considered filled only when fully met

LIMITATIONS

• Dependence on timely and accurate data entry: Results rely on Country Offices submitting surge requests correctly and on time in the HR corporate tool.

• Incomplete or delayed updates: If requests are not updated when roles are reviewed or requirements change, data accuracy may be compromised.

REVIEW FREQUENCY

Quarterly

QCPR INDICATOR

False

UN COMMON/ COMPLEMENTARY INDICATOR

False

IS THE KPI A UN COMMON OR COMPLEMENTARY INDICATOR

N/A

CONTRIBUTING AGENCIES

N/A

POINT OF CONTACT

wfp.performanceplanning@wfp.org