C2629.MR26.K34 - PROGRAMMES BENEFITING FROM ON-DEMAND SOLUTIONS
KPI NAME
Percentage of WFP Country Offices where programmes benefit from WFP on-demand solutions and services
NEW OR EXISTING KPI
New KPI
INDICATOR CODE
C2629.MR26.K34
RESPONSIBLE DIVISION
MSD
MR OUTPUT
2.6. Administrative and financial services
PURPOSE
The purpose of this KPI is to measure the extent to which WFP Country Offices and Regional Bureaux leverage corporate on‑demand solutions to strengthen programme delivery. It reflects WFP’s internal capacity to provide tailored operational support—across logistics, procurement, administration, infrastructure, digital services, and data analytics—when requested by field operations. By tracking the uptake of these on‑demand services, the KPI highlights WFP’s responsiveness and its ability to enhance programme implementation in complex, remote, or resource‑constrained contexts
CALCULATION FORMULA
Result KPI = (Number of Country Offices utilizing on-demand services / Total number of WFP Country Offices) X100
CALCULATION STEPS
Identify the total number of WFP Country Offices globally
Count the number of Country Offices where WFP programmes actively utilize corporate on-demand services (e.g., logistics, infrastructure, digital platforms)
Apply the Formula
DATA SOURCE
Data is available from WFP corporate systems and CO specific datasets
DATA COLLECTION METHOD
Data is collected by downloading from WFP corporate systems from Country Offices
AUTOMATION
Partially automated
BASELINE VALUE
96%
ASSUMPTIONS
Clear and Consistent Definition of “Benefiting COs”: A Country Office is considered benefiting if at least one programme receives support from any corporate on‑demand service (logistics, procurement, CBT, administration, infrastructure, digital solutions, or data analytics) during the reporting period. Each CO is counted once regardless of the number or type of services accessed
Time‑Bound and Accurate Service Tracking: Only services delivered within the reporting period (annual or quarterly) are included, and all requests and deliveries are accurately logged in corporate systems
Availability and Capacity of Corporate Service Lines: HQ and RB units maintain sufficient staffing, technical capabilities, and resources to provide on‑demand support upon request.
Operational Feasibility in Field Locations: COs have the minimum enabling conditions (security, access, vendor presence, infrastructure feasibility) required to receive and utilize on‑demand services
Shared Classification of On‑Demand Services: All units apply a common definition of which services qualify as on‑demand for this KPI
Programme‑Driven Demand: Service requests reflect programme needs and are directly linked to enhancing operational delivery
Stable Country Universe: The total number of eligible COs used in the denominator follows WFP’s official country presence definitions for the reporting period
LIMITATIONS
No Measurement of Scale or Value: The KPI only captures whether a CO used at least one on‑demand service; it does not reflect the volume, dollar value, frequency, or intensity of the support received
No Assessment of Quality or Impact: The indicator does not assess the effectiveness, timeliness, or operational impact of the services provided
User Satisfaction Not Captured: The KPI does not measure CO or programme satisfaction with the service quality, responsiveness, or appropriateness
Programme‑Level Variability is Not Reflected: A CO is counted as “benefiting” even if only a single programme accessed services, which may not represent broader programme needs
Differences in Service Availability Across Contexts: Variations in access, vendor availability, security, or infrastructure may affect whether COs can request or receive on‑demand services
Potential Under‑Reporting Due to Systems or Practices: Incomplete or inconsistent logging of service requests across corporate platforms may affect accuracy
Does Not Capture Support Provided Outside Defined Service Lines: Operational or informal support not classified under the recognized on‑demand categories is excluded