H.21 USD Value of Efficiency Gains generated using the UN Booking Hub for external partners | |||||||
VERSION | V3.0 - 2026.03 — Existing with revisions | ||||||
INDICATOR CODE | H.21 | ||||||
TECHNICAL OWNER | MSD-B | ||||||
INDICATOR TYPE | Country Level Output Indicator | ||||||
INDICATOR CLASSIFICATION | Complementary | ||||||
INDICATOR SCOPE | Programme specific | ||||||
APPLICABILITY | The selection of this indicator is recommended against the following sub-activities in CSP logframes.
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UNIT OF MEASUREMENT & ANALYSIS | USD Value | ||||||
DEFINITION | This indicator measures the amount (in USD value) of efficiency gains (which is calculated based on time efficiencies), generated for partners, specifically for ‘Accommodation’ and ‘Mobility’ services provided through the UN Booking Hub platform. Below are some terminologies related to the indicator: UN Booking Hub platform: The UN Booking Hub platform is a ‘Global Shared Service (GSS)’ being made available to the wider humanitarian community that provides digitized booking and back-office services for Accommodation, Mobility, and other service lines. Mobility: Mobility is one of the key services provided to partners through the UN Booking Hub platform to automate and digitize passenger mobility, ridesharing and inter-agency carpooling at the country level, allowing UN partners to better manage their passenger transportation services. Accommodation: Accommodation service provided to partners through the UN Booking Hub platform facilities ease of booking to the humanitarian community for field guesthouses, including those in remote locations, and helps to digitize the service management and improve the living conditions of personnel operating across all locations, Partner: The external partners here refer to participating UN and non-UN organizations that subscribes to the services provided via the UN Booking Hub platform, but specifically for Accommodation and Mobility. Efficiency and Effectiveness: The impact of initiatives in achieving efficiency can be categorized as efficiency gains or improved effectiveness. In line with the United Nations Development Coordination Office (UNDCO) definitions, efficiency gains relate to the costs associated with a given task and are quantifiable in monetary terms. They are composed of time savings—also known as ‘Time Efficiencies. Time efficiencies are savings in the working hours needed to perform a given task and are presented in terms of the number of full-time equivalent (FTE) units required to achieve the results. Improved effectiveness relates to the quality of a task and can be captured in narrative form. It is critical to continue measuring the efficiency gains reported by partners for Accommodation and Mobility services provided through the UN Booking Hub platform, as part of the Global Shared Services (GSS). Tracking annual efficiency gains enables WFP to demonstrate increased value for money and highlight the monetary and time savings generated for partners. This is critical to recognise the impact of the UN Booking Hub platform to strengthen and further improving scaling of shared solutions across the UN system. Furthermore, efficiency is a core component of WFP’s action plan on the journey to end hunger. The monitoring of the annual efficiency gains from the use of the UN Booking Hub platform highlights WFP’s commitment to efficiency as a core value and priority: every dollar saved enables WFP and partners to reach more populations in need. | ||||||
RATIONALE | WFP has expertise in providing administrative solutions that enable other stakeholders in the humanitarian community to operate in country contexts. Therefore, WFP plays a crucial role as an enabler for humanitarian work beyond food assistance. Calculating the amount of efficiency gains generated by the UN Booking Hub will measure the time and cost savings being accrued to external partners from using the ‘Global Shared Services (GSS)’. | ||||||
DATA SOURCE | This indicator is calculated with some data taken from the UN Booking Hub platform, which is used as the basis for the calculation of efficiency gains. Data for this indicator will be provided annually to relevant Country Offices by the Business Development Shared Services Branch (MSDB). | ||||||
INDICATOR CALCULATION FOR REPORTING | This indicator is calculated using a detailed indicator.
Additional information is collected through reporting on the items in the corresponding table, which provides further details related to the detailed indicator. (check the table items in the next section) Below are further details on how the main calculation terms are applied: Time efficiencies (FTEs) are calculated as the difference between the time spent before and after the automation of booking, invoicing, reporting and quality control processes. They are calculated as the difference between the time spent booking and manage, guesthouses, , passenger mobility and carpooling before and after the use of the UN Booking Hub.
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DATA ENTRY AND DISAGGREGATION IN CORPORATE SYSTEMS | This output indicator consists of one detailed indicator, with two table items that show the total amount of time efficiency gains generated for partners using the UN Booking Hub, disaggregated by type of services. Country Offices (COs) should select at least one of these further details, based on the CSP design and the operational context:
Actuals are reported in the COMET system through the completion report/s, under the section for actual data (implementation module). Planned and actual values will be entered in COMET system as per the table below:
In addition to this, each detailed indicator can be collected in COMET by:
N.B. Targets/Follow-up values cannot be aggregated across different locations and/or sub-activity. | ||||||
PLANNED FIGURES | The planned values of the reporting year are set annually against the detailed indicator, along with other years of the CSP/ICSP. These values should be planned in the COMET Other Output Plan (OOP) and must be established during the first quarter of the first year of CSP/ICSP implementation. Additionally, planned values are captured in the partnerships and/or agreements in COMET system, with a focus on the reporting year. For subsequent years of the CSP/ICSP, targets may either be marked as ‘no data’ or, if initially planned, should be reviewed and updated during the first quarter of the current reporting year. | ||||||
FREQUENCY OF DATA COLLECTION | The indicator should be collected and reported on at least annually in COMET completion reports. | ||||||
INTERPRETATION | The indicator measures the total amount of Efficiency Gains generated for external partners by using the UN Booking Hub. Collecting this data will help WFP monitor the efficiency of the UN Booking Hub as a ‘Global Shared Service (GSS)’ Centre for the humanitarian community in the field. The trend towards an increase in the amount of efficiency gains generated using the UN Booking Hub can be interpreted as increased diffusion of the service within the humanitarian community. As WFP supports more external partners through the UN Booking Hub, the amount of efficiency gains generated will increase, allowing humanitarian customers to deliver services more efficiently and effectively to beneficiaries. | ||||||
REPORTING EXAMPLE(S) | Mobility: The UN Mobility service, allowing humanitarian staff to book United Nations light vehicles and drivers, and enabling administrators to effectively use a global mobility back office, recorded a significant expansion in 2025, generating internal time savings efficiencies through process automation of 77 FTEs for WFP, equivalent to USD 3.4 million, and also enabling 99 FTEs for other United Nations entities equivalent to USD 4.4 million in efficiencies. Accommodation: In 2025, the global accommodation service generated internal time savings efficiencies of 46 FTEs for WFP, equivalent to USD 2.1 million, and also enabling 64 FTEs for other United Nations entities equivalent to USD 2.9 million in efficiencies, which was achieved through process’ digitalization. | ||||||
INDICATORS COLLECTED & ANALYSED AT THE SAME TIME | |||||||
VISUALIZATION | N/A | ||||||
LIMITATIONS | The indicator reports estimated potential efficiency savings generated by the adoption of the UN Booking Hub. Despite the generation of time and cost efficiencies, the total number of FTEs may remain unchanged in the short-term if staff are reallocated to other tasks. | ||||||
FURTHER INFORMATION | How to include indicators, activity tags & markers in I/CSP logframes Other Outputs Package (Pending update) For more information, please contact: Chief of MSDD Digital Transformation and Business Development Unit. | ||||||